HNC Computing (Technical Support) - Waiting List Only
Full-time, one year
We live in a digital age where the demand for ICT and digital technology is growing at an incredible pace. With good computing and IT systems now central to every business, organisations are set to become even more driven by technology and data. In this dynamic and continually evolving sector, there’s already a skills shortage and it’s predicted there could be as many as 11,000 job opportunities each year in Scotland alone. So by investing in digital and IT skills now, you could find yourself highly sought after in the future!
If you’re interested in a career in technical support or networking, this course is the next stage for you. This course introduces you to the skills you’ll need for a technical support or networking role.
For entry to this course you’ll need:
If you don’t have formal qualifications, but have previous employment, practical or life experience, then we’ll also consider you for a place, so please call us for a chat.
You’ll begin by looking at computer system basics – the various hardware and software, how to install an operating system and how to install/configure application and security software.
You’ll learn about computer networks and how to build a Local Area Network (LAN). You’ll look at devices, media, protocols and safety, including basic routers and firewalls.
You’ll learn skills in basic software development, including what’s involved in programming, coding, testing and technical documentation.
You’ll explore desktop operating systems using Windows. You’ll look at how to install and configure, deal with problems and maintain an operating system for a client. This includes user migration, hardware and software compatibility, security features, network connectivity and applications.
You’ll also learn how to design, manage and deploy operating systems using an optimal process. This includes system and user settings, standard applications and security.
You’ll learn how to design and create a Relational Database Management System (RDBMS). You’ll look at the terminology, key concepts and process involved, then design your own RDBMS.
You’ll also discover the concepts and scope of relational databases using a query language (SQL). You’ll learn how to create and maintain a data storage system, how to manipulate data stored within a table structure and how to produce formatted reports.
You’ll develop valuable skills for finding solutions to computing problems in the context of computer networking, software development or technical support. You’ll investigate the problem, plan and implement a solution, test and amend it until the problem is resolved.
You’ll also have the chance to work on a team based ICT project, where you’ll plan, organise and manage a project.
Finally, you’ll look at professional issues, legislation, codes of conduct and ethical considerations.
When you successfully complete this course, you’ll have the choice of:
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