• Computing and ICT

    HNC Computing (Technical Support)

  • SCQF Level

    Level 7

  • Attendance/Duration

    Full-time, one year

  • Start Date

    From 27 Aug 2018

  • Campus Availability


Start Here

We live in a digital age where the demand for ICT and digital technology is growing at an incredible pace. With good computing and IT systems now central to every business, organisations are set to become even more driven by technology and data. In this dynamic and continually evolving sector, there’s already a skills shortage and it’s predicted there could be as many as 11,000 job opportunities each year in Scotland alone. So by investing in digital and IT skills now, you could find yourself highly sought after in the future!

If you’re interested in a career in technical support or networking, this course is the next stage for you. This course introduces you to the skills you’ll need for a technical support or networking role.

For entry to this course you’ll need:

  • A minimum of 1 Higher, but preferably two
  • Ideally Maths at SCQF Level 5/6, although we’ll consider a relevant group of NQ Units at SCQF Level 6
  • An interview with us

If you don’t have formal qualifications, but have previous employment, practical or life experience, then we’ll also consider you for a place, so please call us for a chat.

What's Involved

This course introduces you to the skills you’ll need for a technical support or networking role.

You’ll begin by looking at computer system basics – the various hardware and software, how to install an operating system and how to install/configure application and security software.

You’ll learn about computer networks and how to build a Local Area Network (LAN). You’ll look at devices, media, protocols and safety, including basic routers and firewalls.

You’ll learn skills in basic software development, including what’s involved in programming, coding, testing and technical documentation.

You’ll explore desktop operating systems using official Microsoft materials such as Windows. You’ll look at how to install and configure, deal with problems and maintain an operating system. This includes user migration, hardware and software compatibility, security features, network connectivity and applications.

You’ll also learn how to design, manage and deploy operating systems using an optimal process. This includes system and user settings, standard applications and security.

You’ll learn how to design and create a Relational Database Management System (RDBMS), and discover the concepts and scope of relational databases using a query language (SQL).

You’ll develop valuable skills for finding solutions to computing problems in computer networking, software development or technical support.

You’ll also have the chance to work on a team based ICT project.

Finally, you’ll look at professional issues, including legislation, codes of conduct and ethical considerations.

Go Anywhere

When you successfully complete this course, you’ll have the choice of:

  • Moving onto HND Computing (Technical Support & Networking)
  • Seeking to start your career with a Modern Apprenticeship in a desktop support, network administration or server administration role


  • The magic of digital – ICT students enjoy an educational trip to Euro Disney. Click here to read the blog.
  • See what they’ve been up to – ICT students’ summer showcase. Click here to read the blog.


  • Are you ready for the Data Revolution? Discover how data is changing everything, with this short overview of the Ayrshire Bytes Conference held at Ayrshire College. Click here to watch the video.
  • How data will run your day - discover what your life will be like in 2035, with this fascinating key note speech by the Data Lab’s CEO Gillian Docherty at the Ayrshire Bytes Conference. Click here to watch the video.

Start Date

27 Aug 2018