• Business

    Call Handling

  • Attendance/Duration

    Delivery Method: Face to Face delivery

    Course Duration: 6 hours (1 day)

  • Cost

    For further information on course dates and prices please email businessgrowth@ayrshire.ac.uk

Whats Involved

Telephone contact is often the first means of communicating with your customers. It is essential that this experience creates the correct first impression. People at all levels need to understand how communication works from the customer’s perspective and to get an understanding of the best way to approach individual customers over the phone. Without it few businesses succeed. Our course will cover the following:

Course Content:

  • Why it’s so important to handle calls well
  • How the telephone affects communication
  • Building rapport quickly and easily
  • How to control a call
  • Call structure and language
  • Helping the caller in one call
  • Delivering great customer service each call every call
  • Making the most of the opportunity with the customer
  • Managing the stress of busy times

At the end of this course you will be able to understand the importance, and use of, the telephone in delivering exceptional customer service. You’ll gain enhanced key skills in assertiveness, listening and dealing with challenging callers. You will be able to deal with callers in a professional, efficient manner.

Funding and Fees

For further information please email businessgrowth@ayrshire.ac.uk


For further information please email businessgrowth@ayrshire.ac.uk

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