-
Business
Customer Complaint Handling
-
Attendance/Duration
Delivery Method: Face to Face delivery
Course Duration: 6 hours (1 day)
-
Cost
For further information on course dates and prices please email businessgrowth@ayrshire.ac.uk
Whats Involved
This course is designed to improve the skills of anyone who receives and resolves customer complaints. The course will look at complaint handling within a wide range of mediums, including social media and face-to-face situations. It is an ideal course for attendees from all industry sectors and all levels of experience and will provide skills that are invaluable in a wide variety of roles.
Course Content:
- Analysis of the reasons for complaints
- Complaints resolution process
- The power of positive engagement & customer reviews
- Complaint Resolution – Going the Extra Mile
- Root cause analysis & problem solving
- Recording and Monitoring
Funding and Fees
For further information please email businessgrowth@ayrshire.ac.uk
Enquiries
For further information please email businessgrowth@ayrshire.ac.uk
