Business

Assertiveness is a key skill of leadership, and the ability to establish an equilibrium between two opposing points of view is the key to joint success. This course focuses on the practical applications of assertiveness in the workplace and is ideally suited to individuals who may be presented with challenging behaviours and views on a regular basis.

Course Content:

• Professional and personal benefits of being assertive
• Assertiveness in conversations
• Identification of potential challenges and requirements for assertiveness
• Policy familiarisation and its role in minimising conflict
• Communication strategies to reduce conflict
• Evaluation of current and desired workplace behaviours
• Managing emotions in the workplace
• Relationship preservation and development

At the end of this course, attendees will be able to demonstrate a comprehensive knowledge of the benefits of being assertive within given situations, as well as be able to employ techniques designed to develop their own assertiveness.

Attendees will also benefit from increased knowledge of how to manage emotions on the workplace and the application of techniques to develop and preserve relationships.

For further information please email businessgrowth@ayrshire.ac.uk

For further information please email businessgrowth@ayrshire.ac.uk