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Computing
Developing Assertiveness
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Attendance / Duration
1 Day (9:00am - 4:00pm)
Ayr, Kilmarnock Campus, or Online
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Cost
£220
Book / Enquiry
To be added to our waiting list for upcoming courses please email businessgrowth@ayrshire.ac.uk
What's Involved?
Assertiveness is a key skill and the ability to establish an equilibrium between two opposing points of view is the key to joint success. This course focuses on the practical applications of assertiveness in the workplace and is ideally suited to individuals who may be presented with challenging behaviours
Course Content
- Professional and personal benefits of being assertive
- Assertiveness in conversations
- Identification of potential challenges and requirements for assertiveness
- Communication strategies to reduce conflict
- Evaluation of current and desired workplace behaviours
- Managing emotions in the workplace
- Relationship preservation and development
At the end of this course, attendees will be able to demonstrate a comprehensive knowledge of the benefits of being assertive within given situations, as well as be able to employ techniques designed to develop their own assertiveness.
Attendees will also benefit from increased knowledge of how to manage emotions on the workplace and the application of techniques to develop and preserve relationships.
Places available
Campus
Kilmarnock
Start Date
22 Apr 2024