• Business

    Interpersonal Skills and Managing Conflict

  • Attendance/Duration

    Delivery Method: Face to Face delivery

    Course Duration: 12 hours (2 day)

  • Cost

    For further information on course dates and prices please email businessgrowth@ayrshire.ac.uk

Whats Involved

Strong interpersonal skills are vital to individuals and team members within any organisation. This course serves as a fantastic enhancement of these skills and has a wide range of applicability within a workplace environment.

Conflict, and managing and controlling it effectively, are key skills for a wide range of individuals within an organisation. This course is designed to equip attendees with the necessary skills to effectively manage challenging behaviours and workplace conflict and provide a greater insight into the reasons for conflict, and how to neutralise this effectively.

Course Content:

  • How perceptions influence your interaction with others and their responses to you
  • Analysing how you and your co-workers approach work and relate to each other
  • Using Listening and Feedback Skills to Build High-Performance Work Relationships
  • Developing strategies for constructive performance feedback
  • Motivation of individuals and teams to achieve high levels of performance and effectiveness
  • Identify the key components present in all angry confrontations
  • Recognise different stages of conflict escalation
  • Recognise the signs of conflict and aggression
  • Maintain composure when responding to conflict and aggression
  • Use skills to manage their words, phrases and body language
  • Demonstrate skills to stay calm and manage angry customer behaviour

With their enhanced interpersonal skills from the course, attendees will have gained confidence in dealing with difficult situations and have greater awareness of the tools and support mechanisms that may be available to them. Attendees will also benefit from an increased awareness of the power of body language in dealing effectively with workplace conflict.

Funding and Fees

For further information please email businessgrowth@ayrshire.ac.uk


For further information please email businessgrowth@ayrshire.ac.uk

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