• Business

    Managing Performance and Difficult Conversations

  • Attendance/Duration

    Delivery Method: Face to Face delivery

    Course Duration: 6 hours (1 day)

  • Cost

    For further information on course dates and prices please email businessgrowth@ayrshire.ac.uk

Whats Involved

Some of the most significant challenges that individuals face within organisations are related to performance management of people and teams. This course is focused on key aspects of performance management and effectively managing and conducting difficult conversations. This course is ideally suited for team leaders, managers and other roles where these tasks are regularly undertaken.

Course Content:

  • Benefits of performance management
  • Challenges of Performance Management
  • The mind-set of Win-Win
  • Reasons for having difficult conversations
  • Best practice in conducting difficult conversations
  • Root cause analysis of problem areas
  • Creation of improvement strategies

By the end of this course attendees will be able to understand the importance of a robust performance management strategy and have a greater knowledge of the correct ways to challenge behaviours and hold difficult conversations. Attendees will also gain tools to assist in performing root cause analysis of problems and create improvement strategies for future development.

Funding and Fees

For further information please email businessgrowth@ayrshire.ac.uk


For further information please email businessgrowth@ayrshire.ac.uk

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