• Business

    Reception Skills

  • Attendance/Duration

    Delivery Method: Face to Face delivery

    Course Duration: 6 hours (1 day)

  • Cost

    For further information on course dates and prices please email businessgrowth@ayrshire.ac.uk

Whats Involved

Receptionists are the first point of contact in many businesses, it’s the first impression visitors and customers (both internal and external) get of your business. This course provides the skills and knowledge needed for those working on reception to provide a great first impression for your business.

The course looks at the behaviours a receptionist will need to demonstrate to give a great first impression. It also looks at the skills needed to handle people in a friendly yet efficient way.

Course Content:

  • Understand the importance of the role of reception and the receptionist
  • Know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
  • Consistency and Procedures
  • Interpersonal skills
  • Know how to deal with irate people and complex requests effectively

By the end of this course attendees will be able to demonstrate enhanced customer service skills, as well as have a greater understanding of the impact of their role on the customer experience. Attendees will also have gained a range of practical tools that can be used in diffusing and managing conflict in an effective and positive manner.

Funding and Fees

For further information please email businessgrowth@ayrshire.ac.uk

Enquiries

For further information please email businessgrowth@ayrshire.ac.uk

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