Full-time, one year
If you’ve got aspirations for a supervisory role in the hospitality industry, such as a restaurant or functions manager, this is the course for you.
For entry to this course you’ll need:
If you don’t have any formal qualifications, but have appropriate industry experience, knowledge and skills, then we’ll also consider you for a place, so please call us for a chat.
This course is all about developing your customer service skills to an advanced level so you can give people a first class experience in your hotel or restaurant. The focus is on your customers’ needs - how to anticipate them, focus on them and successfully meet them.
You’ll spend one day every week serving customers in one of our live restaurants - either Taste@Ayr at the Ayr Campus, or Salt and Barrel at Kilmarnock.
You’ll gain in depth product knowledge for both food and wine, so you can advise your customers on their choices, and will learn how to cost out recipes and events.
You’ll also do a bit of cooking, but it’s really so you can understand what you’re serving and explaining that to customers, rather than making you a top chef.
You’ll also build transferable Essential Skills in meaningful contexts to help you become more effective in life, learning, and work. This could be communication, numeracy, ICT, working with others, and problem solving.
And like all our hospitality courses, you’ll have the chance to:
Interested? Come in for an informal chat to find out more. Call Sally Kennedy on 01292 265184 extension 7613 or email firstname.lastname@example.org
When you successfully complete this course, you’ll have the choice of:
See our blog on why hospitality is a great career choice hereBack to Hospitality, Tourism and Events