CORONAVIRUS UPDATE

Although our buildings may be closed, the College is still open and we are offering advice and guidance to our students via electronic means. College staff are working remotely to continue to support learning wherever possible. If you have any queries, you can contact your lecturer by email.

Below are answers to some frequently asked questions which we hope that you will find useful:

Information for courses starting Autumn 2020

Funding Information for courses starting Autumn 2020

Information for 2019/20 students

Information for applicants for jobs at Ayrshire College

 

Information for courses starting Autumn 2020

INFORMATION FOR COURSES STARTING AUTUMN 2020

In planning to reopen the College campuses, we have taken full account of the Scottish Government’s Covid-19 routemap document which mentions colleges in phases 3 and 4.

Our courses will be running – albeit in a slightly different way, but we want to support you to have the best learning experience possible.

 

When will my 2020-21 college course start?

The College’s curriculum calendar for 2020-21 will commence on Thursday 13 August. School/college partnership programmes will begin week commencing 24 August and these will be delivered partly in-college and partly by blended learning.

The majority of our 2020-21 curriculum delivery will commence on Tuesday 22 September, delivered partly in-college and partly by blended learning.  

 

Why has the start date of my course been delayed?

Courses have been delayed to allow us to prepare College buildings in line with physical distancing requirements and to ensure that course materials can be delivered in a blended way.

 

will I be in college full-time?

Curriculum teams are currently working out the practicalities for each course and we will provide more information over the summer. At the moment, we are planning for all courses to be delivered partly in-college and partly by blended learning.

what is blended learning?

Blended learning involves undertaking some of your studies remotely via various social media platforms. This means that you’ll take part in online tutorials, study groups and projects at home. We’ll be able to provide you with more information as we work through our plans.

 

WHAT ABOUT practical classes?

Currently, the guidance asks us to limit the number of people on campus. Where part of your studies requires you to have access to workshops and other practical experiences, we will provide you with access to these learning spaces, but it is likely to be in smaller groups. We will provide more information to you as plans progress.

 

Will i be given personal protective equipment?

We are following sector specific guidance on this and appropriate PPE will be provided for practical subject areas in line with the specific guidance for different industries e.g. construction, hairdressing etc.

 

When will I receive my timetable?

There are many factors that can change timetables at this time, including guidance from Scottish Government on COVID and social distancing requirements for colleges.  We understand that students who have children in school may be concerned about how their future College course can fit in with amended school pupil attendance patterns in place in the autumn.  We are working on timetabling for all courses and will confirm with students when we can, but this is likely to be in August. 

 

My course contains a work placement. Will this go ahead?

We are working closely, with our placement providers, to agree when and how students can safely go out onto work placement in line with the appropriate guidance. We are also looking at other ways for students to gain the skills required by employers until they can safely go to the work placement.

 

I don’t have access to a computer or have WI-FI. Is there any help available?

We will discuss your requirements with you and make every effort to ensure that you have access to the correct resources to enable you to undertake your studies.

 

Will i be tested for covid-19 before coming in to college?

The College is following the Scottish Government’s guidance on arrangements for Test and Support. At the moment, testing before coming in to College is not part of the guidance. We will monitor the guidance and update our policies should there be any changes.

 

what if i am shielding?

Scottish Government guidance confirms those groups who should be shielding. The College expects that students who meets the official criteria will follow the shielding guidance – including not coming onto campus.  Where it is possible, you may be able to continue your learning or part of your learning off-campus.

 

 

where can i get further support?

Here’s some useful contacts:

Student Funding

Ayr Campus: studentfunding_ayr@ayrshire.ac.uk

Kilmarnock Campus: studentfunding_kilmarnock@ayrshire.ac.uk

Kilwinning/Irvine Campus: studentfunding_kilwinning@ayrshire.ac.uk   

Student Services studentservices@ayrshire.ac.uk

 

Inclusive Learning inclusivelearning@ayrshire.ac.uk

Moodle moodle@ayrshire.ac.uk

ICT ictsupport@ayrshire.ac.uk

 

Learning Resource Centres

Ayr Campus lrc_ayr@ayrshire.ac.uk

Kilmarnock Campus lrc_kilmarnock@ayrshire.ac.uk

Kilwinning/Irvine Campus lrc_kilwinning@ayrshire.ac.uk

 

Information for 2019/20 students

What is the current situation at Ayrshire College?

We have suspended face-to-face teaching. We are operating through remote delivery of classes and other services to help you as best we can. We will use our website and social media platforms to provide updates. Here is the best way to get in touch for help and advice:

To contact your lecturer: firstname.surname@ayrshire.ac.uk


Student Funding

Ayr Campus: studentfunding_ayr@ayrshire.ac.uk

Kilmarnock Campus: studentfunding_kilmarnock@ayrshire.ac.uk

Kilwinning/Irvine Campus: studentfunding_kilwinning@ayrshire.ac.uk 

Student Services studentservices@ayrshire.ac.uk

Inclusive Learning inclusivelearning@ayrshire.ac.uk

Moodle moodle@ayrshire.ac.uk

ICT ictsupport@ayrshire.ac.uk


Learning Resource Centres

Ayr Campus lrc_ayr@ayrshire.ac.uk

Kilmarnock Campus lrc_kilmarnock@ayrshire.ac.uk

Kilwinning/Irvine Campus lrc_kilwinning@ayrshire.ac.uk
 

How long is the College closed for?

At the moment, it isn’t possible to say. Please continue to check our social media channels and this website for the latest updates.

Will my student funding be affected?

Your funding payment will not be affected.

I have a question about my funding. Who can I contact?

Please contact the relevant student funding team:

Ayr Campus: studentfunding_ayr@ayrshire.ac.uk

Kilmarnock Campus: studentfunding_kilmarnock@ayrshire.ac.uk

Kilwinning/ Irvine Campus: studentfunding_kilwinning@ayrshire.ac.uk

Click here for more good information from the Scottish Government on Student Information


is there additional funding for students facing financial hardship as a result of covid-19?

Ayrshire College is aware that the First Minister announced on 8 April 2020 that extra financial support will be made available to students facing hardship as a result of the COVID-19 outbreak. The College is awaiting further details on the financial support, the level of support available to each student and the potential impact this may have on students who already qualify for any other external source of financial support (e.g. universal credit).

 

Ayrshire College has recognised that the COVID-19 outbreak has caused significant financial pressures for many of our students and has already taken steps to provide extra financial support to those who need it most. For example, the College has awarded additional payments to students who currently receive discretionary financial support. This category of students is the most financially disadvantaged out of all the College’s student cohort, as they do not qualify for any other external source of financial support when many others now will. Further financial support and guidance is also being made available to students who are not within this category but who are experiencing additional financial hardship due to the Coronavirus emergency.

 

If any student is experiencing additional financial hardship they should contact Student Services on studentservices@ayrshire.ac.uk. Alternatively a student can also contact Student Funding.

 

Ayr Campus: studentfunding_ayr@ayrshire.ac.uk

Kilmarnock Campus: studentfunding_kilmarnock@ayrshire.ac.uk

Kilwinning/ Irvine Campus: studentfunding_kilwinning@ayrshire.ac.uk

 

I am a self-funded student. Am I expected to carry on paying fees?

You should contact our finance team for advice on coursefees@ayrshire.ac.uk.


Do I need to continue to submit a self-certificate for any absence?

You will not need to submit a self-certificate to cover any absence. Provided that you have been attending up to this date or have self-certificated and kept in touch with your curriculum team, your funding will not be affected and you will continue to receive your payment until such times as the College is able to commence face to face teaching.


Do I continue to receive travel costs?

The UK and Scottish Government have advised that you should not be travelling except when absolutely necessary, therefore please note that any future travel costs payments will be delayed until prior to the College re-opening.

Should I continue to attend my College placement?

No - unless you have received direct communication that you are able to attend your College placement, voluntarily, from the College or a manager within the placement.

 

WHAT’S THE CURRENT SITUATION REGARDING COLLEGE COURSES? 

SQA, made a statement on the evening of Friday 3 April 2020. 

 
Approach to assessing HNC, HND, NC, NPA and NQ units 

Colleges will be able to take a holistic approach, where necessary, in determining grades. This will enable lecturers and course teams to use their professional judgement to assess other learner evidence, including knowledge of students’ progress and achievements to date. 

The college has been provided with guidance materials. We appreciate that you will have questions about these arrangements and lecturers will be able to provide answers to these questions after the Spring Break. 

 
Resulting and Certification 

Once holistic assessment decisions have been finalised, learner results for the planned units contained within a group award will be submitted to SQA through normal resulting channels. Certification will be undertaken by SQA in line with normal arrangements. Any changes to these will be communicated to colleges. 

SQA is currently reviewing the subject areas where alternative approaches to assessment may not be suitable and therefore a holistic approach cannot be taken, for example, where there are matters of health and safety to be considered. Further guidance on this will be provided to colleges next week and will be communicated to you upon your return from the Spring Break. 

In addition, SQA are in discussions with regulators and other relevant bodies, reviewing the position for other vocational qualifications, including Scottish Vocational Qualifications (SVQs), Professional Development Awards (PDAs) and licence to practise qualifications. SQA will provide an update and guidance for these as they become available. 

Click here to read the SQA’S full statement. 


I am undertaking a National 5, Higher or Advanced Higher qualification. Can my lecturer tell me my estimated grade?

Estimated grades, for the above subjects, have been submitted to SQA. Unfortunately, College staff can’t provide this information. SQA will use the estimates, provided by the College, to help them make decisions about certification.  Your certificate will be issued on 4 August 2020 and you are encouraged to sign up to MySQA – the SQA’s online results service by 14 July 2020

 

WHY DO I NEED TO STILL UNDERTAKE ASSESSMENTS? 

Although face-to-face learning and teaching has stopped, arrangements have been made in many areas for learning to continue remotely to enable you to complete your course successfully despite the very challenging conditions we are all experiencing currently. Continuing to engage in assessment opportunities will ensure that you have comprehensive assessment evidence. Staff will review this to decide on a result for you. 

 

SHOULDN'T ALL STUDENTS JUST PASS THE COURSE? IT ISN'T OUR FAULT WE CAN'T CONTINUE AS NORMAL. 

It is vital that any award made is supported by a rigorous and fair assessment process. The College recognises the challenge and frustration experienced by our students and is working hard to support you and to ensure that your hard work and achievement is rewarded. 

 

HOW WILL MY COURSE RESULT BE DETERMINED? 

Experienced college assessors will review all the available assessment evidence to assess whether you have met the course aims. Using this evidence, and their knowledge of your engagement and progress, they will holistically estimate your individual success. 

 

I HAVE ADDITIONAL SUPPORT NEEDS. WHAT DOES ALL OF THIS MEAN FOR ME? 

Staff will use the most appropriate assessment methodology to make the assessment accessible for you. This will be in partnership with college student support services. This could include, for example, the use of professional discussion instead of a written exercise if you normally require a scribe. 

 

I HAVEN’T BEEN ABLE TO FULLY ACHIEVE MY COURSE BECAUSE MY ASSESSMENT EVIDENCE WAS INSUFFICIENT. HOW AND WHEN WILL I BE ABLE TO COMPLETE ANY UNITS THAT I DID NOT GET AWARDED? 

Where you have not achieved your award and this is considered a direct result of the impact of college closure, your entry can be left open and you should be given the opportunity to engage in further learning, teaching and assessment when conditions allow. Colleges are seeking to ensure that there is no detriment to learner funding entitlements in these situations. 

 

WHAT IF I DON’T GET THE GRADE I EXPECTED? 

If you feel that the assessment outcome reached does not accurately reflect your achievement you will be able to submit an appeal follow the college’s academic appeals process. 

 

I DON’T HAVE COMPUTER ACCESS TO MY COLLEGE. HOW WILL MY ASSESSMENT DECISION BE DETERMINED? 

We recognise that, for some students, there are particular barriers to continuing to engage with learning, teaching and assessment. If there is already a significant amount of evidence in place, it may be possible for staff to use this to predict a grade. However, there may simply be insufficient evidence. If this is the case your entry can be left open and you should be given the opportunity to engage in further learning, teaching and assessment when conditions allow. Colleges are seeking to ensure that there is no detriment to learner funding entitlements in these situations. 

 

I HAVE CARING RESPONSIBILITIES AND HAVEN’T BEEN ABLE TO ENGAGE WITH ONGOING OPPORTUNITIES FOR ASSESSMENT. 

We recognise that, for some learners, there are particular barriers to continuing to engage with learning, teaching and assessment. If there is already a significant amount of evidence in place, it may be possible for staff to use this to predict your grade. However, there may simply be insufficient evidence. If this is the case, your entry can be left open and you should be given the opportunity to engage in further learning, teaching and assessment when conditions allow. Colleges are seeking to ensure that there is no detriment to learner funding entitlements in these situations. 

 

I’M WORRIED THAT I WON’T BE ABLE TO PROGRESS TO UNIVERSITY. SHOULD I BE? 

Remember, that this is an unprecedented, international situation and students at every other college in Scotland are affected too. Universities and awarding bodies are taking account of the potential disruption to your studies caused by the Coronavirus. In fact, they have already been talking to colleges about this issue. 

 

I HAVE A CONDITIONAL OFFER FROM UNIVERSITY AND MY GRADED UNITS WILL BE IMPOSSIBLE TO COMPLETE. 

Where it is not possible to complete the Graded Unit (for example because you have no access to necessary resources or equipment), staff will use any Graded Unit work completed to date plus a range of other assessment evidence to predict and award a grade, where it is possible to do so. This will depend on the quality and sufficiency of evidence available. 

 

WILL UNIVERSITIES RECOGNISE MY GRADES? 

Yes. Your result and grade will result from a rigorous evidence-based assessment process. This will be a valid result that reflects your achievement throughout your course. 

 

I AM WORRIED ABOUT PROGRESSING TO THE NEXT LEVEL OF STUDY WITHIN THE COLLEGE. CAN I PROGRESS WITHIN COLLEGE WITH AN INCOMPLETE RESULT? 

If you are already making good progress, the College will take into account the disruption caused by the Coronavirus when deciding if you can progress. In those circumstances, you will not need to repeat the year you have just completed. 

If you have not applied for the next level of study, you should apply now via the College website Ayrshire College Courses. 

 

Message for our students about the admissions process to College/University

Read Richard Lochhead, Minister for Further Education, Higher Education and Science message to students during the Coronavirus outbreak.  

 

WHAT SUPPORT IS AVAILABLE TO HELP ME WORK FROM HOME? 

College staff are working hard to continue to support learning wherever possible and will advise you what you should be working on. Should you have any queries, please speak to your Lecturer or Curriculum Manager in the first instance. Example email format: firstname.surname@ayrshire.ac.uk 

 

I REQUIRE TO ACCESS THE INCLUSIVE LEARNING TEAM. HOW DO I DO THIS? 

You can contact inclusive learning by emailing inclusivelearning@ayrshire.ac.uk 
 
 

I HAVE A QUERY ABOUT MOODLE. WHERE DO I GET HELP? 

You can make enquiries by emailing moodle@ayrshire.ac.uk 

 

HOW CAN I ACCESS HELP WHICH I WOULD NORMALLY RECEIVE FROM THE LEARNING RESOURCE TEAMS? 

Please contact the relevant LRC team for help with things such as online resources and Harvard referencing: 

Ayr Campus lrc_ayr@ayrshire.ac.uk 

Kilmarnock Campus lrc_kilmarnock@ayrshire.ac.uk 

Kilwinning/ Irvine Campus lrc_kilwinning@ayrshire.ac.uk 

 
WHAT ABOUT MY LIBRARY BOOKS? 

Don’t worry - they can be returned when College reopens. No fee will be charged. 

 
HOW DO I GET HELP WITH ICT? 

For help with accessing email and setting up your desktop at home, contact ictsupport@ayrshire.ac.uk 

 
WHERE CAN I GET FURTHER INFORMATION IF I’M WORRIED ABOUT THE CORONAVIRUS? 

Further information is available from NHS Inform.  
If you live alone you should stay at home for 7 days from the day your symptoms started. This will reduce the risk of you infecting others. 

If you live with others, the person who has symptoms should stay at home for 7 days from the day their symptoms started. All other household members should stay at home for 14 days even if they don’t have symptoms themselves. The 14-day period starts from the first day the person had symptoms. 

If others develop symptoms within the 14 days, they need to stay at home for 7 days from the day their symptoms started. They should do this even if it takes them over the 14-day isolation period. 

It’s likely that people living within a household will infect each other or may already be infected. Staying at home for 14 days will greatly reduce the risk of the household passing the infection to others in the community. 

 

MY QUESTION HAS NOT BEEN ANSWERED HERE, WHO SHOULD I CONTACT? 

Please send an email to enquiries@ayrshire.ac.uk and we will direct this to the most relevant team member. 

Funding Information for courses starting Autumn 2020

When can I apply for funding?

You will be able to apply for funding as soon as you are offered a place on your chosen course.  If your course is a Further Education course then you will be automatically sent an invite from the Funding Team with instructions on how to apply as soon as your offer has been processed.  If you are studying at Higher Education level (HNC or HND) then you must apply to the Student Awards Agency for Scotland at www.saas.gov.uk.  Both Further and Higher Education applications must be done online.


What if I don’t have access to a computer to complete my application?

If your course is a Further Education Course then the Funding Team can help you do this remotely.  Please email the Student Funding team at the relevant campus and request a phone call and a member of staff will talk you through the application from.

Ayr Campus: studentfunding_ayr@ayrshire.ac.uk    

Kilmarnock Campus: studentfunding_kilmarnock@ayrshire.ac.uk   

Kilwinning/Irvine Campus: studentfunding_kilwinning@ayrshire.ac.uk   

If your course is a Higher Education course (HND or HND) then the Student Services team can help you do this remotely.  Please email the Student Services team and request a phone call and a member of staff will talk you through the application from.

Student Services:  studentservices@ayrshire.ac.uk    


How do I submit my documents if the College is closed?

The Funding Team are no longer taking hard copies of your documents therefore you will need to provide these electronically.  There are different ways that this can be done and the Funding staff can help talk you through this process if needed.  Your College online funding application allows you to upload your documents straight into your account or you can email photos of your documents straight to the team using one of the funding email addresses.

 

What happens if I can’t upload or email my document?

Please do not send these by post as the Funding Team are unable to process these while the College is closed.  Let the team know that you are having difficulties and they will do what they can to assist.

 

When will I know if my application has been successful?

The Funding Team are currently preparing complete applications for calculation and expect to start making awards in July.  You will be notified at the initial assessment stage if you are not eligible for student support funding and whether you have the right to appeal.

 

How will I receive my award?

Your award letter will be sent electronically to your registered email account along with your acceptance which you must sign electronically and return to the relevant funding email address.  Remember you must return this form using your registered email account that we hold on record.

 

How do I contact the funding team if I need to speak to someone?

If you need to speak to a Student Funding Assistant then in the first instance you should email the team with your enquiry.  A member of staff will then give you a call if your enquiry cannot be answered via email so please provide the contact number you would prefer we use to get in touch.


I’m a continuing student, do I need to submit all my documents again to be assessed?

Only continuing students who received funding in 2019-20 will not need to resubmit proof of id as we take this from your current file.  All other documents will be required as we assess your application on your current personal and financial circumstances.

I’m a continuing students who is Care Experienced and received funding in 2019-20.  Do I need to evidence this again?

No.  All Care Experienced students who received funding in 2019-20 will be calculated based on the information already held on file. 


I’m a continuing student and forgotten my password, how do I reset this?

Click on the forgotten password link of the CAMS login page which will open a new window.  Enter your email address and click on submit.  This will send you a new password which you must copy and paste into the account.  The password will not work if you type the new password.  Once you have access to your account you will then need to change your password to one that you can easily remember.

 

I need childcare, when can I do this and when will I receive my award letter?

Childcare applications will be available soon however, please let the Funding team know that you will need an application, and this will be sent to you via email, once the application is open.  Applications this year will be electronic which will allow you to complete your form online and return via email with any required documentation. Please ensure you return this using your email address that is registered with the College which allows staff to verify your application.

 

When does the discretionary fund open for application?

The Discretionary fund does not open for application until nearer the start date of the new academic year.  If you need Discretionary funding to support the cost of accommodation and living costs then note your interest with the Funding Team and a form will be sent to you nearer the time.  The Discretionary application this year will be electronic which will allow you to complete your form online and return via email with any required documentation.  Please ensure you return this using your email address that is registered with the College which allows staff to verify your application.

Information for applicants for jobs at Ayrshire College

Staff Recruitment Process During COVID 19

The College campuses closed on 20 March 2020 and all staff are working remotely, from home. Where you have applied for a vacancy which had a closing date in the period from 20 March to 12 April 2020, your application will be managed through our shortlisting process, where this is possible. We will advise if your application has been shortlisted and that interviews will be scheduled when it is appropriate to do so. Where it is not possible to complete the shortlisting process, we will advise you of the position in relation to the specific post.

Please continue to monitor the College website for vacancies which are advertised during the ongoing COVID-19 period.

Useful Ayrshire College Email Contacts

Although the College buildings are shut we are still open for business and keen to help you. The best way to contact us is to email and one of our team will get back in touch as soon as they can.

Inclusive Learning Email: inclusivelearning@ayrshire.ac.uk

Student Services Email: studentservices@ayrshire.ac.uk

Student Funding Email: enquiries_studentfunding@ayrshire.ac.uk

Moodle Helpdesk Email: moodle@ayrshire.ac.uk

Student Association: charlotte.mitchell@ayrshire.ac.uk

Business Development

If you require any further information regarding any Commercial or FWDF course can you please send an email to

businessdevelopment@ayrshire.ac.uk and a team member will be in touch.

ICT Support Email

For help accessing your college desktop and emails from home: ictsupport@ayrshire.ac.uk

Learning Resource Centre (LRC) Ayr Campus Email: lrc_ayr@ayrshire.ac.uk

Learning Resource Centre (LRC) Kilmarnock Campus Email: lrc_kilmarnock@ayrshire.ac.uk

Learning Resource Centre (LRC) Kilwinning Campus Email: lrc_kilwinning@ayrshire.ac.uk

Alcohol and Drug Liaison Officer Email: anne.kennedy@ayrshire.ac.uk

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