FAQ's

FAQ's

WHEN CAN I APPLY FOR FUNDING?

You will be able to apply for funding as soon as you are offered a place on your chosen course. If your course is a Further Education course then you will be automatically sent an invite to your registered email address from the Funding Team with instructions on how to apply as soon as your offer has been processed.

If you are studying at Higher Education Level (HNC or HND) then you must apply to the Student Awards Agency for Scotland at www.saas.gov.uk. Both Further and Higher Education applications must be done online.


WHAT IF I DON’T HAVE ACCESS TO A COMPUTER TO COMPLETE MY APPLICATION

If your course is a Further Education Course then the Funding Team can help you do this remotely. Please contact the Student Funding team at the relevant campus using the email below to request a phone call or phone 01563 495033 and a member of staff will talk you through the application form.

Ayr Campus: studentfunding_ayr@ayrshire.ac.uk
Kilmarnock Campus: studentfunding_kilmarnock@ayrshire.ac.uk
Kilwinning/Irvine Campus: studentfunding_kilwinning@ayrshire.ac.uk


HOW DO I APPLY FOR HNC/HND STUDENT FUNDING?

If your course is a Higher Education course (HNC or HND) then the Student Services team can help you do this remotely. Please email the Student Services team and request a phone call and a member of staff will talk you through the application form.

Student Services: studentservices@ayrshire.ac.uk


HOW DO I SUBMIT MY DOCUMENTS?

The Funding Team does not accept hard copies of your documents therefore you will need to provide these electronically. There are different ways that this can be done:

Your College online funding application allows you to upload your documents straight into your account. On the ‘Home’ page of your funding application, there will be a tab to ‘Upload Documents’, select this function and you will have the option to upload the document to the relevant section of your checklist (e.g. Upload your birth certificate/valid passport to ID Documents). This will then be checked by Student Funding staff. If your document has been rejected, for example, your passport is out of date, we will send you an email explaining what has been rejected and the reason it has been rejected.

Alternatively, you can email photos of your documents straight to the team using one of the funding email addresses.


WHAT HAPPENS IF I CAN’T UPLOAD OR EMAIL MY DOCUMENT?

Please do not send these by post as the Funding Team do not accept hard copies. Please email or phone the Student Funding team to let them know and they will be able to offer you an appointment for when they are on campus. You will then be able to bring your documents to the service desk where a staff member will take photos and then send to a secure location for processing.


WHEN WILL I KNOW IF MY APPLICATION HAS BEEN SUCCESSFUL?

The Funding Team are currently preparing complete applications for calculation and will start emailing awards in July. You will be notified at the initial assessment stage if you are not eligible for student support funding and whether you have the right to appeal. We will email you an appeal form, if eligible, which will need to be completed and returned by email to the appropriate campus. If you need assistance in completing the appeals form, you can email our Student Services team who can assist you with this.

studentservices@ayrshire.ac.uk

 

HOW DO I KNOW YOU HAVE EVERYTHING TO MAKE AN ASSESSMENT?

You can access your funding application at any time with the email address and password you set it up with. You will be able to check if there is anything outstanding on your checklist. Outstanding documentation will be highlighted with a red cross. We will also send automated reminders to your registered email address every fortnight requesting the outstanding documentation. Please ensure that you update Student Funding with any changes to your email address.

If there are documents that are marked grey, we no longer require this. If the documents are marked green it means we have this document and you do not need to provide any further evidence for this category.

If your application states ‘Documents Requested’ but all documents are marked off this means that Student Funding staff have still to review your documents and application.

If your application states ‘Documents Requested’ but there are documents that have not been marked off then this means that Student Funding staff cannot move your application forward until you submit the requested information.

If your application states ‘Documents Requested’ but there are documents that have not been marked off but you know you have submitted these then please allow 5 working days for these to be matched with your application and reviewed.

If your application states ‘Admin Checked’ this means that your application and documents have been looked at and you will be in the queue to be calculated to receive your award letter.


I’M A CONTINUING STUDENT, DO I NEED TO SUBMIT ALL MY DOCUMENTS AGAIN TO BE ASSESSED?

Only continuing students who received funding in 2020-21 will not need to resubmit proof of ID as we can take this from your current file. All other documents will be required as we assess your application on your current personal and financial circumstances.


I’M A CONTINUING STUDENT WHO IS CARE EXPERIENCED AND RECEIVED FUNDING IN 2020-21. DO I NEED TO EVIDENCE THIS AGAIN?

Only continuing students who received funding in 2020-21 will not need to resubmit proof of ID or evidence of care experienced status as we can take this from your current file. All other documents will be required as we assess your application on your current personal and financial circumstances.


WHEN WILL I EXPECT TO RECEIVE MY AWARD LETTER?

If your application is ‘Admin Checked’ we will be sending details of your award to you shortly. Your award letter will be sent electronically to your registered email account along with your acceptance. Acceptances are now done through a confirmation email and you must reply to this before payments will start. Remember you must return this form using your registered email account that we hold on record.


WHAT IF I FORGET MY PASSWORD TO LOG IN TO THE FUNDING APPLICATION?

Remember this is not your college application and it will be the details you had set up for your funding application. If you are a continuing student it will be the same details you had set up for the previous year.

If you have forgotten your password for the funding application you can select the ‘Forgot your Password’ link on the main page of the application. You will then enter your email address, click submit and an email will be sent to you containing a temporary password.

Go back to the login page and enter your email and copy and paste this password to gain access. Do not type this password into the application as it will not recognise it. You can then change your password within the ‘My Account’ section to something more memorable.


WHEN SHOULD I EXPECT TO RECEIVE PAYMENT OF FUNDING?

If you have received your award letter double check it to make sure your payments are not on hold (e.g. for proof of income etc.). You must have submitted any appropriate documentation, where applicable and confirmed your acceptance via email to student funding prior to the payment date – this is normally the Friday before the payment date. Your award letter will detail when you will expect to receive your payment and how much you should expect to receive. We also advertise our payment dates for each fund online and you can access these via the following web address:

https://www1.ayrshire.ac.uk/students/funding-and-fees/funding/student-engagement-and-payment-1/

You must also have completed the enrolment process and be a “Live and Current” student within our College systems.

 

WILL MY ATTENDANCE/ENGAGEMENT ON MY COURSE AFFECT MY PAYMENTS?

It may. Payments will be automatically withheld for periods where you are not fully engaged, progressing or your conduct is deemed unsatisfactory by the college. This will be reflected in your register marks which you can view through your MyDay app. Payment reporting periods can be viewed on the appropriate payment schedule which we advertise on the college website within the funding section.

Students will have access to their own attendance record via https://ayrshire.myday.cloud/dashboard/student. Please download the MyDay app for your phone. You can submit your self-certificates here if you have not been in attendance. Students are allowed a maximum of 3 self-certificates per semester. This must be done prior to the published cut-off dates.

If you are struggling with any aspect of your course then please speak to a member of Student Services or your course lecturers who will be able to offer advice and support.

 

HOW DO I CONTACT THE FUNDING TEAM IF I NEED TO SPEAK TO SOMEONE?

If you need to speak to a Student Funding Assistant then you can either email the team with your enquiry or call them on 01563 495033. If emailing please provide a contact number in the event that your enquiry cannot be answered via email.

COURSE FEES AND PAYMENT

If your enquiry is regarding fees or payment for your course you would contact our Finance team. They can be contacted via email at coursefees@ayrshire.ac.uk


I NEED HELP PAYING MY RENT OR ARE IN FINANCIAL HARDSHIP – DISCRETIONARY FUNDING

The Funding team have Discretionary Funding that you can apply for. Only those who can prove they are in financial hardship will be considered as our funds are cash limited. Students who are single, paying full rent and only have student income are a priority access to this funding.


Other financial hardship will also be considered subject to funds available.

Contact Student Funding and request an application form to be sent.


Forms are now completed electronically and should be emailed back to student funding. DO NOT PRINT as we will not accept paper copies.


Full details and instructions are given on the form so please read.

 

I NEED HELP WITH CHILDCARE COSTS

The Funding team have Childcare funds that you can apply to. Funds are income assessed and we pay a maximum of £5 per hour per child. We will take into consideration any alternative funding you may receive to support the cost of childcare including Child Tax Credit (Childcare element) and Local Government funding.


If you are a Further Education students studying below Level 7 then you apply through your CAMS account.


If you are a HNC/HND student (Level 7/8) then please contact the funding team who will email you a form.


Forms are now completed electronically and should be emailed back to student funding. DO NOT PRINT as we will not accept paper copies.


Full details and instructions are given on the form so please read.

 

I DIDN’T RECEIVE AN INVOICE PACK WITH MY CHILDCARE AWARD


We have changed the way we issue our childcare invoice packs. Invoices will now be sent directly to your childcare provider via email on a monthly basis for each relevant payment period. Your childcare provider will then simply complete electronically and email the completed form back to funding. For your own record, you will also receive an email confirming that this has been sent to your childcare provider.

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