Service Desk Analyst Role - Getronics

Getronics are recruiting for a Service Desk Analyst role, based in Inchinnan.

This is a  permanent post and full-time or part time hours will be considered.

This role would suit someone with an interest in IT.

This role would be Hybrid working between Inchinnan and home (after initial training period of 6-8 weeks).

 

Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets.

Their services portfolio is designed to build digital experiences that drive real business outcomes. Their capabilities span across Digital Workplace, Cloud Services, Smart Spaces, Business Applications, Security & Compliance, Field & On-Site Support, Service Desk and Network Services.

Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s Managed/Maintained End-user Devices with a total of 10M assets.

At this level jobholders will provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis, and resolution of client problems, which may range from very straight forward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction.

 

RESPONSIBILITIES

  • Answers calls within stated time guidelines.
  • Analyses and interprets client inquiries to ascertain and solve issue.
  • Provides accurate and creative solutions to client problems meeting all predefined quality measurements.
  • Escalates calls within stated guidelines.
  • Provides information, advice, or instruction in response to client inquiries.
  • Provides a high degree of client satisfaction in all work undertaken.
  • Receives and records client inquiries and processes paperwork/systems relevant to client queries.
  • Liaises internally to enable client queries to be answered and problems solved.

For more information and to apply for this role, visit: https://www.getronics.com/jobs/service-desk-analyst-2/

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