Steps to Hospitality

Attendance/Duration

Overview

This course offers a practical, and engaging, introduction to hospitality, ideal for those looking to take their first steps into this industry. Learners will explore a wide range of foundation skills and gain insight into local hospitality opportunities. From barista training to handling bookings and customer service, this course builds confidence and prepares learners for progression.

Entry Requirements

This course is open to anyone with:

• A keen interest in hospitality
• A desire to develop practical skills and explore career options
• No formal qualifications are required

Course Content

Some of what you may study:

• Barista Skills: Learn the essentials of coffee preparation and service
• Local Industry Exploration: Discover what hospitality looks like in your area through visits and guest speakers.
• Bookings and Phone Handling: Develop communication skills for managing customer enquires
• Social Media Marketing: Understand how venues promote themselves and engage with customers online
• Communication & Service Skills: Build the foundations to build your confidence on in customer interaction and service delivery
• Handling Complaints: Learn how to manage difficult situations with professionalism and empathy
• Basic Cookery Skills: Learn how produce basic dishes and food products.

Skills

This course supports growth in key areas including:

• Communication skills (talking to customers)
• Meta-skills (such as using initiative, working with others, focusing)
• Confidence
• Customer service skills
• Problem-solving skills
• Digital awareness
• Daily living skills

Careers and Further Study

Complete Steps to Hospitality and you may have the opportunity to move on to a Level 5 Food and Beverage Service course or start an entry level job in hospitality.